Privacy Policy

Heart and Soul Wellness
Effective Date: 02 March 2026

Heart and Soul Wellness ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, book services, or opt in to receive communications from us.

This policy applies to residents of Texas and the United States.

Information We Collect
We may collect the following categories of personal information:

  1. Name

  2. Email address

  3. Phone number

  4. Mailing address if provided

  5. Appointment details

  6. Communication preferences

  7. Technical information such as IP address, browser type, and device information

We collect information when you:

  1. Complete a form

  2. Book an appointment

  3. Subscribe to communications

  4. Contact us directly

  5. Opt in to receive SMS messages

Heart and Soul Wellness collects information provided orally and in writing via email, mail, online or in person.

How We Use Your Information
We use personal information to:

  1. Schedule and confirm appointments

  2. Provide wellness services

  3. Send service-related notifications

  4. Respond to inquiries

  5. Send promotional communications if consent has been provided

  6. Improve our services and operations

  7. Comply with legal obligations

  8. Internal record keeping

  9. To follow up, either by email, phone or mail, with people who have requested information and/or materials.

  10. As otherwise permitted by law

SMS and Text Messaging Policy
If you provide your mobile phone number and affirmatively opt in, you consent to receive text messages from Heart and Soul Wellness. These messages may include:

  1. Appointment reminders

  2. Service updates

  3. Follow-up communications

  4. Promotional offers

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out at any time by replying STOP.
For assistance, reply HELP.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.

Sharing of Information
We do not sell personal information.

We may share information with:

  1. Service providers such as CRM platforms, scheduling software, and messaging providers

  2. Legal authorities when required by law

  3. Professional advisors such as attorneys or accountants

All service providers are required to maintain appropriate safeguards.

Cookies, Tracking Technologies, and Analytics
We use cookies and similar tracking technologies to improve your experience on our website.

  • What are cookies?

    Cookies are small files stored on your device when you visit our site. They help us remember your preferences and understand how you use our website.

  • What do we use them for?

    To keep you logged in

    To remember your settings and preferences

    To understand how visitors use our site (page views, time spent, etc.)

    To improve our website and services

Analytics

We use third-party analytics tools such as Google Analytics to collect anonymous data about how our site is used. This may include your IP address, browser type, pages visited, and time spent on the site. This data is used to improve our website and is not sold to third parties.

Third-party cookies

Some features on our site may use cookies from third-party services such as social media platforms or advertising networks.

Your choices

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how some parts of our website function.

Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Texas Privacy Rights
If you are a Texas resident, you may have the right to:

  1. Request access to the personal data we maintain about you

  2. Request correction of inaccurate personal data

  3. Request deletion of personal data, subject to legal limitations

  4. Opt out of targeted advertising if applicable

To exercise these rights, contact us at:

Heart and Soul Wellness

2020 S College Ave a4, Fort Collins, CO 80525, United States

Fort Collins, CO 80525

Julie : (970) 213-1391

Janet : (970) 420-9600

[email protected]

We will respond in accordance with applicable Texas law.

Data Retention
We retain personal information only as long as necessary to:

  1. Provide requested services

  2. Comply with legal obligations

  3. Resolve disputes

  4. Enforce agreements

Third-Party Websites
The HSW website may contain links to enable users to visit other websites of interest easily. However, once users have used these links to leave this site, users should note that HSW does not have any control over that other website. Therefore, HSW cannot be responsible for the protection and privacy of any information which users provide while visiting such sites and such sites are not governed by this Privacy Policy. Individuals should exercise caution and look at the privacy and cookie policies applicable to the website in question. 

Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted with a revised effective date.

Contact Information
Heart and Soul Wellness

[email protected]

Contact Us

Heart & Soul Wellness - Janet Potts

126 Pearl Street, Fort Collins CO 80521

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© Heart & Soul Wellness - Janet Potts 2026

All Rights Reserved